About the Job
Job Title: Customer ServiceLocation: Remote
Employment Type: Full Time
Job overview:
We are looking for dedicated and detail-oriented individuals to join our remote Customer Service team. You will be the first point of contact for users via Live Chat and Telegram, helping them with account-related inquiries, promotions, and troubleshooting. This role requires the ability to communicate and write clearly in English, as well as the ability to work effectively in a fast-paced digital environment.
Key responsibilities:
1. Respond to customer inquiries promptly and accurately through chat platforms
2. Handle complaints professionally, escalate unresolved issues, and ensure proper documentation
3. Provide accurate information regarding ongoing promotions, benefits, and platform procedures
4. Monitor, follow up, and ensure resolution of customer requests
5. Use backend and frontend systems to assist customers
6. Communicate system-related issues to the team lead quickly
7. Collaborate internally with relevant departments, such as finance or tech support
8. Adhere to customer service policies and data protection standards
9. Prioritize multiple chats and manage time effectively during high-volume periods
10. Participate in ongoing training and development to improve service quality
Benefits:
1. Competitive salary (based on experience and position level)
2. Paid leave up to 14 days
3. Allowances
4. Attractive overtime pay
5. Fully remote work
6. Performance review twice a year
7. Opportunities for training and career growth
(Fresher Accepted) - Remote 100%
Number of Openings
10 openingsSkills
Computer skills, Customer Support
Similar Job Programs
Remote Customer Service Executive Job at The Banyan Tee
The Banyan Tee
Stipend
INR 200000- /year
Apply By
06 November, 2025
Experience
1 years
Working
full time
Remote Full Stack Developer Job at Digital Guruji
Digital Guruji
Stipend
INR 300000- /year
Apply By
05 November, 2025
Experience
Fresher
Working
full time
Customer Service Executive Job in Bangalore at NestAway Technologies Private Limited
NestAway Technologies Private Limited
Stipend
INR 200000-240000 /year
Apply By
05 November, 2025
Experience
Fresher
Working
full time
Senior Video Editor Job in Noida at Astrotalk
Astrotalk
Stipend
INR 360000-700000 /year
Apply By
05 November, 2025
Experience
1 years
Working
full time
