About the Job
As a Customer Service Associate at SpotOnMedia, you will play a crucial role in ensuring our customers have a positive experience with our services. Your proficiency in MS-Office, MS-Excel, and both spoken and written English and Hindi will be essential in providing top-notch support to our clients.Key responsibilities:
1. Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
2. Assist customers with troubleshooting technical issues and provide solutions.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with other team members to ensure customer satisfaction and retention.
5. Utilize MS-Office and MS-Excel to track and analyze customer data and trends.
6. Communicate clearly and effectively with customers in both English and Hindi.
7. Identify opportunities for process improvement and contribute to the overall success of the customer service team.
If you are a proactive and customer-oriented individual looking to join a dynamic team, apply now to be a part of SpotOnMedia's exciting journey!
Number of Openings
8 openingsPerks of this Jobs
Health insurance Life insurance 5 days a week
Skills
MS-Office, MS-Excel, Client Relationship Management (CRM), Client Relationship, English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken), Customer Support
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