About the Job
Key responsibilities:1. Lead client onboarding initiatives, conducting product walkthroughs, and overseeing account setup to ensure a seamless and high-quality client experience.
2. Serve as the primary client liaison, proactively addressing issues, providing strategic guidance, and escalating critical matters as necessary.
3. Collaborate with cross-functional teams to drive feature launches, gather actionable feedback, and support pilot programs and strategic initiatives.
4. Oversee CRM management, ensuring data accuracy, generating insightful reports, and supervising subscriptions and renewals.
5. Develop and execute client retention strategies, including regular check-ins, business reviews, and identification of growth and upsell opportunities.
Number of Openings
1 openingsPerks of this Jobs
Free snacks Informal dress code
Skills
Advanced Excel, Technical Support, English Proficiency (Spoken), English Proficiency (Written), Client Relationship Management (CRM)
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