About the Job
As a Level 1 Support Executive at Turito, you will deliver prompt, high-quality assistance to parents through chat, calls, and email channels. You will be the first point of contact for resolving basic queries and issues, ensuring an excellent customer experience in every interaction.Key Responsibilities:
1. Provide timely and accurate support through chats, calls, and emails
2. Follow standard operating procedures and knowledge base articles to resolve queries
3. Accurately document and categorize customer interactions
4. Escalate unresolved or complex issues to higher-level support with clear notes
5. Maintain high standards of quality, professionalism, and empathy in all communications
6. Meet SLAs on first response, resolution time, and customer satisfaction
7. Share feedback on recurring issues to help improve support processes.
8. Work collaboratively with the support team to drive best practices
Company Overview:
Turito pioneers quality education online and on-campus, led by seasoned educators with 30+ years' experience. Operating globally—including India, the US, Singapore, and the Middle East—Turito provides premier learning. Offering accessible content and a modern environment, our tech-integrated platform empowers students to learn from experts, fostering personalized success.
Number of Openings
10 openingsSkills
Client Relationship Management (CRM), Effective Communication, Customer Support, Client Interaction, Client Relationship, Interpersonal skills
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