About the Job
Key responsibilities:1. Handle customer queries via phone, email, chat, and social media in a professional and timely manner.
2. Assist customers with order placement, returns, exchanges, refunds, and product-related queries.
3. Resolve complaints by providing appropriate solutions and alternatives within agreed time limits.
4. Maintain detailed and accurate customer records in the CRM system.
5. Coordinate with logistics, warehouse, and other internal teams to ensure smooth order fulfillment.
6. Monitor and escalate issues that require higher-level intervention.
7. Provide product information and guide customers in making purchase decisions.
8. Collect customer feedback and share insights to improve processes, products, and overall customer experience.
Number of Openings
1 openingsSkills
Effective Communication
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