About the Job
As a Customer Service Associate at Krenai, you will have the opportunity to showcase your proficiency in spoken and written English while mastering the art of process management. With a dynamic and fast-paced work environment, you will be at the forefront of providing exceptional customer service and ensuring a smooth experience for our clients.Key responsibilities:
1. Handle customer inquiries and complaints via phone, email, and chat, providing timely and accurate responses.
2. Process orders, returns, and exchanges efficiently and accurately to meet customer satisfaction goals.
3. Maintain detailed records of customer interactions and transactions, ensuring all information is up to date and accurate.
4. Collaborate with internal teams to resolve customer issues and improve overall customer experience.
5. Identify and escalate priority issues to the appropriate channels for quick resolution.
6. Continuously improve processes and procedures to enhance customer service efficiency and effectiveness.
7. Stay up to date on product knowledge and company policies to provide accurate information to customers.
If you are a proactive and customer-focused individual with a passion for delivering exceptional service, join us at Krenai and be part of a dynamic team dedicated to exceeding customer expectations.
Number of Openings
2 openingsPerks of this Jobs
Free snacks Informal dress code 5 days a week
Skills
Process Management, English Proficiency (Spoken), English Proficiency (Written)
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