About the Job
Title: Customer Service AssociateGraduation is compulsory
Training will be provided
We are seeking a dedicated and customer-focused individual to join our Airline Support Team as a Customer Support Associate for the voice process. You will be the first point of contact for Airline Gold and Platinum customers, handling inquiries, booking requests, complaints, and support issues via voice calls in different shifts.
Key responsibilities:
1. Handle voice calls to assist Airline Premium Passengers with reservations, cancellations, rebooking, and general travel inquiries.
2. Provide accurate and timely information regarding flight schedules, fares, and policies.
3. Resolve customer complaints and provide appropriate solutions within set timelines.
4. Maintain a high level of professionalism and empathy with customers at all times.
5. Document all interactions clearly and accurately in the system.
6. Escalate complex issues to senior support or supervisors as needed.
Number of Openings
25 openingsPerks of this Jobs
5 days a week Transportation
Skills
Computer skills, English Proficiency (Spoken)
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