CRM Executive Job in Bangalore at Happy Living

About the Job

Key responsibilities:

1. Customer Relationship Management:

Develop and maintain strong, long-term relationships with customers.
Serve as the primary point of contact for customers, addressing their inquiries, concerns, and feedback.
Ensure a personalized experience for each customer by understanding their unique needs.

2. Client Retention:

Identify and implement strategies to improve customer retention.
Monitor customer satisfaction levels and resolve issues promptly.
Conduct follow-up calls or emails to gather feedback after services or products are delivered.

3. Sales Support:

Collaborate with the sales team to identify cross-selling or up-selling opportunities.
Assist customers in making informed decisions by understanding their requirements and recommending appropriate products or services.
Process orders, returns, and exchanges, ensuring a smooth transaction process.

4. Problem Resolution:

Address and resolve customer complaints, acting as a mediator when necessary.
Work with internal teams (e.g., logistics, product development, or technical support) to resolve any issues that may affect the customer experience.
Maintain a record of customer complaints and resolutions for future reference.

5. Customer Feedback & Reporting:

Collect customer feedback through surveys, interviews, or direct conversations.
Provide regular reports on customer satisfaction, trends, and areas of improvement to management.
Use customer insights to drive improvements in service offerings or product designs.

6. Collaboration with Other Departments:

Work closely with the marketing and product teams to ensure customer needs are incorporated into promotional campaigns and product enhancements.
Assist in the development of training materials and processes to improve customer interactions across all touchpoints.

7. CRM Software Utilization:

Manage and update customer information using CRM software (e.g., Salesforce, Zoho CRM, HubSpot).
Track customer interactions, sales opportunities, and project timelines in CRM tools.

Qualifications:

Education: A bachelor's degree in Business, Marketing, Communication, or a related field.

Experience:

Previous experience in customer service or customer relationship management is preferred.
Experience working in a similar industry is a plus ( Health & wellness)

Skills:

Excellent communication and interpersonal skills.
Strong problem-solving abilities and conflict resolution skills.
Proficient in using CRM software (Salesforce, Zoho, HubSpot, etc.).
Ability to understand customer needs and translate them into actionable solutions.
High attention to detail and strong organizational skills.

Desired traits:

Empathetic and customer-centric mindset.
Ability to work under pressure and handle multiple tasks simultaneously.
Strong team player with the ability to collaborate across departments.
Enthusiastic and positive attitude towards customer interaction.

Number of Openings

3 openings

Perks of this Jobs

Informal dress code

Skills

Client Relationship, Client Interaction, Client Relationship Management (CRM)