Customer Service/Customer Support work from home job/internship at FreJun Incorporation

About the Internship

Job Description: 
We are looking for a Customer Support Intern to be the first point of contact for our users. You'll be passionate about helping customers, resolving their issues quickly and with a positive attitude, and ensuring they have a smooth experience using our product. This role is perfect for someone who loves to troubleshoot and communicate clearly. 
Key Responsibilities: 
Customer Issue Resolution: Respond to customer inquiries and technical questions via email, chat (Slack), and calls (Google Meet) with accuracy and empathy. 
Serve as the primary contact point for assigned customers, managing escalations, walkthroughs, and technical guidance.  
Troubleshooting: Investigate and solve common and recurring user issues related to our platform, including integrations with tools like HubSpot and Fresh sales. 
Escalation & Collaboration: Escalate complex technical problems to the Engineering and Product teams with clear, detailed documentation (including screenshots and logs). 
Balance technical precision with customer empathy to deliver solution-oriented communication suited to business use cases. 
Ticket Management: Use our ticketing system (HubSpot) to manage, track, and prioritize all incoming support requests, ensuring timely resolutions. 
Documentation: Assist in building and maintaining the customer Help Centre by writing clear, easy-to-understand help articles, FAQs, and troubleshooting guides. 
Product Expertise: Quickly gain a strong understanding of the FreJun platform to confidently guide users and provide effective solutions. 
Required Skills & Qualifications: 
Excellent Communication: Strong verbal and written communication skills with the ability to explain technical details in simple terms. 
Problem-Solving: Strong analytical and troubleshooting skills with great attention to detail. 
Empathy and Patience: A customer-first mindset with patience and a positive attitude for handling customer concerns. 
Willingness to Learn: Eagerness to learn about our product, technology, and customer relationship management (CRM) workflows. 
Technical Comfort: Basic comfort with technology, browser extensions, and analyzing simple technical information (like error messages) is a plus. 
 
Tools & Platforms Used: 
HubSpot or any CRM – Ticket management and client communication. 
Slack – Internal and external client coordination. 
Notion – Documentation and process tracking. 
Google Meet – Client calls, walkthroughs, and support sessions. 
 
What We Offer: 
Real-World Experience: Hands-on exposure to customer support in a fast-growing tech (SaaS) environment. 
Hands-on Training: Practical training on key support tools (like HubSpot and Slack) and deep product knowledge. 
Growth Opportunity: A supportive, learning-driven, and friendly work culture. 
Full-Time Potential: Potential opportunity for full-time employment based on performance at the end of the internship. 

Number of Openings

1 openings

Other Requirements

1. are available for the work from home job/internship

2. have relevant skills and interests

3. can start the work from home job/internship between 18th Dec'25 and 22nd Jan'26

4. are available for duration of 3 months

5. have already graduated or are currently in any year of study