About the Job
The Tele-Consultant plays a crucial role in connecting with potential patients, understanding their healthcare needs, and scheduling appointments at our clinic. This position requires excellent communication skills, a patient-centered approach, and the ability to drive appointment bookings effectively.Key Responsibilities:
1. Patient Consultation: Engage in consultative conversations to understand patients' healthcare requirements, concerns, and preferences.
2. Appointment Scheduling: Schedule appointments for potential patients, ensuring an efficient use of clinic resources and provider availability.
3. Clinic Services: Provide information about the clinic's services, healthcare providers, and procedures to address patient inquiries.
4. Appointment Follow-Up: Conduct follow-up calls to ensure patients attend their scheduled appointments and address any questions or concerns.
5. Appointment Reminders: Send appointment reminders to confirmed patients to reduce no-show rates.
6. Database Management: Maintain accurate and up-to-date records of potential patients, appointments, and interactions in the clinic's CRM system.
7. Performance Targets: Achieve and exceed performance targets related to appointment booking and patient engagement.
8. Patient Feedback: Gather feedback and suggestions from potential patients to improve appointment booking processes and services.
9. Training and Development: Participate in ongoing training and development to stay updated on clinic services and communication techniques.
Number of Openings
5 openingsSkills
Cold Calling, English Proficiency (Spoken), Sales
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