About the Job
Key responsibilities:1. Clearly articulate situations and customer issues
2. Communicate customer concerns in a clear, concise, and structured manner.
3. Document situations accurately for internal teams and escalation.
4. Interact effectively with stakeholders
5. Engage with customers, internal teams, and management.
6. Adapt communication style based on audience (customer, technical team, leadership).
7. Maintain professionalism and empathy in all communications.
8. Identify, analyze, and resolve issues
9. Quickly determine the root cause of customer concerns.
10. Use data and logical problem-solving techniques to analyze issues.
11. Provide timely resolutions or escalate when needed.
12. Engage with the Client SPOC (Single Point of Contact)
13. Build rapport and trust with client representatives.
14. Share updates, resolutions, and next steps clearly and confidently.
15. Act as a liaison between the client and internal teams.
Number of Openings
3 openingsPerks of this Jobs
Informal dress code
Skills
MS-Excel, English Proficiency (Spoken), Hindi Proficiency (Spoken)
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