About the Job
Zippee is looking for a talented tech support executive to solve real-time operational and technical issues faced by our internal teams and brand partners. You'll play a critical role in ensuring our tech-enabled logistics operations run smoothly across India by working closely with WMS platforms and internal stakeholders. This is an incredible 0-1 opportunity to drive meaningful impact at a high-growth VC-backed Quick Commerce startup.Key Responsibilities:
A. Technical support:
1. Serve as the first line of tech support for internal teams and brand customers
2. Troubleshoot issues related to order syncing, last-mile tracking, inventory mismatches, WMS errors, etc.
3. Liaise with SaaS providers for escalations, configuration, and performance issues
4. Maintain issue logs and work with tech/product teams to drive long-term fixes
B. Onboarding & training:
1. Support brand onboarding and ensure smooth WMS integration
2. Train users on key workflows and basic troubleshooting
Requirements:
1. 1–3 years of experience in technical or operations support (e-commerce, logistics, or SaaS preferred)
2. Mandatory: Hands-on experience with WMS platforms like EasyEcom, Unicommerce, Vinculum, or similar
3. Strong problem-solving ability and clear communication skills
4. Comfortable working in a fast-paced, startup environment
5. Bonus: Familiarity with APIs, debugging, or basic SQL.
Number of Openings
3 openingsPerks of this Jobs
Informal dress code Health insurance
Skills
E-commerce, Operations, Inventory Management, Enterprise Resource Planning(ERP), Customer Support, Logistics Management, Warehouse Management
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