About the Job
Key responsibilities:1. Engage with inbound leads through calls, WhatsApp, SMS, and email to convert them into confirmed service bookings.
2. Act as the communication bridge between customers and service technicians to ensure timely and high-quality service delivery.
3. Maintain and update the CRM system with accurate customer and lead details.
4. Ensure all service updates, customer preferences, and feedback are recorded properly.
5. Handle customer queries and follow up to ensure satisfaction post-service.
6. Generate and maintain service reports and assist in analyzing lead conversion data.
7. Collaborate with internal teams to improve service workflows and customer experience.
Number of Openings
4 openingsSkills
Business Development, Customer Support, Customer Acquisition, Client Relationship Management (CRM), Sales Support, English Proficiency (Spoken), English Proficiency (Written)
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