About the Job
Key Responsibilities:1. Customer Interaction: Respond to inquiries via phone, email, and chat in a timely and professional manner, ensuring customer satisfaction.
2. Product/Service Information: Provide accurate information about our academic writing services, including topic selection, research papers, dissertations, and other
research-related offerings.
3. Issue Resolution: Handle customer complaints and resolve issues promptly. Escalate complex cases to the appropriate department.
4. Sales Assistance: Identify sales opportunities and effectively upsell or cross-sell
relevant services to customers, helping achieve team sales targets.
5. Collaboration: Work closely with the sales team to achieve collective goals and ensure smooth communication between departments.
6. Follow-ups: Ensure customer satisfaction by following up on orders, addressing
concerns, and gathering feedback.
7. Communication: Maintain excellent communication with clients to keep them informed about project progress, deadlines, and any changes.
8. Record Keeping: Maintaining customer records, updating databases, and generating reports as needed.
Number of Openings
20 openingsPerks of this Jobs
Informal dress code
Skills
Sales Support, Interpersonal skills, Sales, Effective Communication, Sales Strategy
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