About the Job
Are you a customer service superstar with excellent communication skills in both English and Kannada? Delights Marketing Solutions (DMS) is looking for a dynamic Customer Service Associate to join our team! As a key member of our customer support team, you will play a crucial role in ensuring our customers receive top-notch service and support.Key Responsibilities:
1. Provide exceptional customer service via phone, email, and chat
2. Assist customers with inquiries, orders, and product information
3. Resolve customer issues and complaints in a professional and timely manner
4. Maintain accurate records of customer interactions and transactions
5. Collaborate with internal teams to ensure customer satisfaction
6. Stay up-to-date on product knowledge and company policies
7. Identify opportunities to improve customer experience and make recommendations for process improvements
If you have a passion for helping others, strong problem-solving skills, and a positive attitude, we want to hear from you! Join our team at DMS and be a part of a company that values customer satisfaction and employee success. Apply now and take your customer service career to the next level!
System Requirements: Laptop - i5 processor, 8 GB, Windows 10
* WiFi, USB headset
6 days working, 1 day rotational off
24/7 Rotational shifts
Number of Openings
5 openingsSkills
English Proficiency (Written), Hindi Proficiency (Spoken), Customer Support, English Proficiency (Spoken)
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