About the Job
Key responsibilities:1. Proactively reach out to customers via outbound (“cold”) calls to check treatment progress, address concerns, and provide support as a part of their Traya journey.
2. Take ownership of achieving key performance indicators (KPIs) as defined by your manager, which will include but not limited to targets for the number of call attempts made and the number of completed consultation calls each day
3. Follow established communication and script guidelines provided by Traya during all customer interactions, ensuring that every call delivers a consistent, high-empathy experience and meets the company’s service and quality standards.
4. Conduct detailed consultations to gather patient history and accurately diagnose illnesses.
5. Prescribe medications and recommend treatments based on homeopathic principles and the established line of treatment.
6. Develop and implement personalized care plans to address individual patient needs.
7. Provide follow-up care, adjusting treatments as necessary to ensure the best outcomes.
8. Counsel patients on preventive healthcare practices, emphasizing proper nutrition, hygiene, and lifestyle changes.
9. Collaborate with dermatologists and other healthcare professionals to ensure a multidisciplinary approach to quality care.
10. Maintain precise and up-to-date documentation of patient diagnoses, treatment plans, medications, and follow-ups in the system.
11. Escalate complex cases to dermatologists or other specialists as required for further evaluation.
Number of Openings
20 openingsSkills
MS-Excel
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