About the Job
Key Responsibilities:1. Manage and resolve customer queries via email, phone, live chat, and social media within defined SLAs.
2. Support customers during the pre-purchase phase with product guidance and recommendations.
3. Troubleshoot product issues, guiding customers through resolution steps and coordinating with service/repair partners.
4. Handle warranty claims, replacements, and returns in line with company policies.
5. Maintain accurate customer interaction logs in CRM.
6. Comfortable working & set up automate Workflow with AI-driven tools (chatbots, response assistants, IVR options).
7. Collaborate with product, operations, and logistics teams to ensure smooth resolution of complaints.
8. Monitor and report recurring customer pain points to inform product and process improvements.
9. Proactively engage with customers to enhance satisfaction, reduce churn, and encourage repeat purchases.
10. Talk to customers like humans, not tickets, turning frustration into delight and curiosity into conversion.
11. Tech-savvy, quick to grasp product specifications and technical troubleshooting.
12. Troubleshoot issues with hardware products, escalating to internal teams when needed
Number of Openings
1 openingsSkills
Automation, Technical Support, Effective Communication, Collaboration
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