About the Job
Key responsibilities:1. Franchise & Company-Owned Outlet Management: Oversee operational performance across both franchise-owned and company-owned outlets to ensure compliance with brand standards and SOPs.
2. Franchise Relations: Act as the primary point of contact for franchise partners, addressing operational challenges, performance reviews, and support requirements.
3. Strategic Growth Initiatives: Collaborate with senior management to develop and implement strategies for outlet growth, profitability, and efficiency.
4. Cross-Functional Coordination: Work closely with Supply Chain, Business Development, Marketing, and Training teams to ensure cohesive operational execution.
5. New Outlet Launch Support: Assist the Business Development team in launching new outlets — from pre-opening setup to post-launch stabilization.
6. Online Ratings & Reputation Management: Monitor and improve online ratings across delivery platforms (Swiggy, Zomato, etc.) by ensuring high operational and service quality.
7. Operational Excellence: Ensure seamless day-to-day operations, maintaining consistency in service, quality, and customer experience across all outlets.
8. Performance Monitoring: Track key operational KPIs including sales, costs, and customer satisfaction to identify improvement opportunities.
9. Compliance & Audit: Conduct regular audits for hygiene, safety, and brand compliance across all outlets.
10. Reporting & Insights: Provide detailed operational reports and insights to management for data-driven decision-making.
Number of Openings
2 openingsSkills
MS-Office, MS-Word, MS-PowerPoint, MS-Excel, English Proficiency (Spoken), English Proficiency (Written)
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