About the Job
Key Responsibilites:1. Customer Assistance: Handle customer queries, requests, and concerns via phone, email, chat, or any other support channels.
2. Issue Resolution: Troubleshoot and resolve technical issues or concerns efficiently, escalating to higher-level support teams when necessary.
3. Documentation: Maintain accurate records of customer interactions, including inquiries, comments, and resolutions, using the CRM system.
4. Product Knowledge: Stay up-to-date with company products, services, and policies to provide accurate information to customers.
5. Escalations: Identify and escalate unresolved or critical issues to the appropriate department or supervisor.
6. Follow-Up: Ensure timely follow-ups with customers to ensure that their issues have been fully resolved.
7. Feedback Collection: Gather customer feedback and report common issues or concerns to management to help improve processes and services.
8. Team Collaboration: Work closely with other teams (e.g., technical support, sales) to ensure smooth customer experiences.
Number of Openings
1 openingsPerks of this Jobs
5 days a week Health insurance Informal dress code
Skills
Customer Acquisition, Client Interaction, Client Relationship Management (CRM), English Proficiency (Spoken), English Proficiency (Written), Email Management, Customer Support
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