About the Job
Material Depot is building the ultimate home decor destination- redefining how India shops for interiors - tiles, laminates, wall decor, and more. Our online catalog enables us to understand design trends in real time and work directly with manufacturers to launch new collections at speed- something the traditional supply chain can't match. By cutting out middlemen, we deliver significantly better prices and consistent, standardized service across every order. Trusted by 10,000+ homes, Material Depot is transforming a ₹100,000 crore industry- making premium interiors faster, smarter, and more accessible than ever before.Key responsibilities:
1. Lead qualification: Ensure potential clients via phone, emails, etc., engage in meaningful conversations, and determine interest to qualify those leads.
2. Collaborate with the sales team to transfer the leads effectively, along with context and other necessary information for a seamless transition.
3. Target achievement: Ensure strict alignment with the company’s goals and assist in achieving maximum results, and achieve all individual targets.
4. Customer relationship management: Devise effective communication strategies and maintain detailed records of interactions. Engage across communication channels to effectively address queries and doubts.
5. Product knowledge: Continuously read and learn about new products and improve understanding of the company’s products for effective information dissemination.
6. Feedback and improvement: Provide feedback to the marketing and sales teams on the quality of leads and prospect engagement.
7. Reporting: Periodically and proactively collect, collate, and present customer feedback and analysis for improvement to all relevant stakeholders.
8. Query and dispute resolution through SLAs: Ensure strict adherence to SLAs for answering and resolving customer queries and concerns across different channels.
Number of Openings
4 openingsSkills
Client Relationship Management (CRM), Client Relationship, Interpersonal skills, Effective Communication, Customer Acquisition
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