Experience Specialist Job in Mumbai at Anakin Management Consultants Pvt. Ltd.

About the Job

(A client of Anakin) As an experience specialist, you will be working in a diverse and knowledgeable Experience Team to ensure you deliver exceptional customer service at the Samsung Flagship Store. Reporting into the experience management team, your role will be focused on ensuring that every customer entering the store enjoys a memorable, personalized experience. Your technical skills will be essential in delivering top-notch product demonstrations and showcasing the unique features and benefits of Samsung products.

Key responsibilities:

A. Provide exceptional customer service in line with company standards:
1. Engage with customers in a welcoming and professional manner, demonstrating both extensive product knowledge and a determination to find positive solutions, whilst being a powerful advocate of the Samsung brand
2. Continuously building your product knowledge and keeping updated on any product developments, with the support of the in-store training team
3. Help customers stay connected through effective live demonstrations and explanations of our connected living products and services
4. Generating sales in line with the brand guidelines
5. To support all Samsung Flagship Store operational policies and processes with excellence, exceeding customers' expectations, and upholding our brand

B. Effectively working alongside team members:
1. Create an environment that is a great place to work for you and your colleagues through your dedication, honesty, and desire to support others
2. Working as one team to deliver a successful execution across KPI's at all times, these can range from NPS, CSAT (customer satisfaction), and more (subject to change at any time)
3. Ensure ownership of personal KPI's and contribute towards team KPI's consistently to reach the Samsung Flagship Store goals over each defined period
4. Adhere to information cascaded from team huddles and procedures and ensuring to implement these during your day-to-day and customer interactions

C. Supporting with Samsung events & tours:
1. Supporting all in-store events, from classes through to one-off launch experiences, to build brand awareness and create memorable experiences through consumer interactions
2. When supporting cross-functional teams, ensuring all procedures are being followed correctly and in accordance with Samsung brand standards
3. Providing detailed, interactive, and engaging tours of the Samsung Flagship Store Space. Describing the experience zones within, to ensure memorable customer experiences
4. Ensuring all customers feel welcome and helping them to understand the layout of the store if required

D. Embrace values:
1. Live the values and lead by example
2. Be Brave - Be open-minded to discover, learn, and educate on products and customer experiences
3. Hero People - Go the extra mile in creating and implementing ideas to enhance the Samsung Flagship Store community
4. Take Pride - Strongly upholding the Samsung Flagship Store brand both on and off shift
5. Better Together - Be caring and supportive with colleagues and customers
6. Enjoy it - Arrive with a positive attitude each day, making team members and customers feel at ease
7. Promptly address any issue
8. Follow company policies and procedures, and escalate to senior management where required

Number of Openings

9 openings

Perks of this Jobs

Informal dress code Free snacks Health insurance 5 days a week

Skills

Retail Management, Client Interaction, Sales