About the Job
We are looking for a dedicated customer support executive to assist schools and colleges using our ERP software. The role involves resolving issues, guiding users, handling tickets/calls, and ensuring smooth product usage.Key Responsibilities:
1. Provide support to schools/colleges for our ERP software.
2. Handle customer queries via call, WhatsApp, email & ticketing system.
3. Troubleshoot issues and coordinate with the technical team for resolutions.
4. Maintain daily follow-up logs and close tickets within timelines.
5. Guide users on product features and ensure a smooth onboarding.
6. Prepare daily activity reports.
Number of Openings
5 openingsSkills
Problem Solving, English Proficiency (Spoken), Microsoft 365
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