About the Job
Key responsibilities:1. Handle customer queries via phone, email, or chat with accuracy and professionalism.
2. Provide timely resolutions by understanding customer issues and offering appropriate solutions.
3. Maintain detailed records of customer interactions in the system/CRM.
4. Troubleshoot basic technical or account-related problems.
5. Escalate unresolved or complex issues to the appropriate teams.
6. Follow standard operating procedures (SOPs) and company guidelines.
7. Ensure high levels of customer satisfaction through clear communication and ownership of issues.
8. Assist customers with product usage, billing queries, order status, or service-related concerns.
Number of Openings
13 openingsSkills
Time Management, Effective Communication
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