About the Job
Key Responsibilities:1. Respond promptly to customer inquiries via phone, email, or chat.
2. Provide accurate information about products, services, and company policies.
3. Resolve customer complaints efficiently and escalate complex issues when required.
4. Maintain detailed records of customer interactions and feedback.
5. Follow up with customers to ensure satisfaction and issue resolution.
6. Collaborate with internal teams (sales, technical, or operations) to address customer concerns.
7. Identify recurring issues and suggest process improvements.
8. Meet performance targets such as response time, resolution rate, and customer satisfaction score (CSAT).
9. Stay updated on product knowledge and new company updates.
10. Handle high-pressure situations professionally and empathetically.
Number of Openings
18 openingsSkills
English Proficiency (Spoken), Effective Communication
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