About the Job
Key responsibilities:1. Track and manage delivery SLAs, order fulfillment, issue resolution, client satisfaction, and account growth metrics to ensure service excellence
2. Monitor day-to-day operations through performance dashboards and proactively coordinate with Operations, Technology, Warehouse, and City Teams to resolve delivery issues in real time
3. Build strong, proactive relationships with client POCs, share performance insights, handle escalations, and drive client retention and expansion
4. Identify process gaps and operational bottlenecks, recommend continuous improvement initiatives, and collaborate closely with warehouse and last-mile delivery teams for smooth execution
5. Prepare and present weekly and monthly MIS reports, highlighting account performance, SLA adherence, customer experience metrics, and improvement opportunities
Number of Openings
3 openingsPerks of this Jobs
Informal dress code Free snacks Health insurance
Skills
Client Interaction, MS-Excel, Client Relationship Management (CRM), Client Relationship, Effective Communication, Customer Support
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