About the Job
🕒 Work Timing: US ShiftsAs a Customer Experience Agent (CEA), you will be the first point of contact for customers, providing assistance and information regarding products and services.
Your primary responsibility is to ensure customer satisfaction by resolving inquiries and issues through effective communication and problem-solving — primarily over the phone.
Key responsibilities:
1. Answer customer inquiries related to products, services, pricing, and company policies
2. Resolve customer issues and complaints with appropriate solutions
3. Explain product features, benefits, and availability
4. Handle customer orders, billing, and payment transactions
5. Update and maintain customer account information
6. Assist with returns and service exchanges
7. Escalate complex issues to supervisors or specialized departments
8. Maintain accurate records of customer interactions
9. Ensure a positive and professional attitude at all times
10. Collaborate with internal teams to ensure smooth service
Number of Openings
10 openingsPerks of this Jobs
5 days a week Transportation Health insurance
Skills
Customer Support
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