About the Job
Key responsibilities:1. Understand the OMSGuru platform and its functioning thoroughly
2. Support our existing clients via Chat, Phone, Email & Tickets.
3. Help onboard new clients onto our system
4. Respond promptly and professionally to customer inquiries in person, by telephone, or by email
5. Maintain an updated knowledge of the organization's products, services, and customer service policies
6. Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
7. Recommend new products or services, or make suggestions for improvements by identifying relevant features and benefits
8. Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
9. Establish and maintain good rapport with customers by using positive language and anticipating their needs.
Number of Openings
5 openingsSkills
Customer Acquisition, MS-Office, Client Interaction, MS-Excel, Client Relationship, English Proficiency (Spoken), Adaptability, Effective Communication
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