About the Job
As a Customer Support Agent at SATHYA Technosoft India Private Limited, you will play a crucial role in ensuring our customers receive exceptional service and support. We are looking for someone who excels in effective communication, is proficient in spoken English, and has a passion for building strong client relationships.Key responsibilities:
1. Provide timely and accurate responses to customer inquiries via phone, email, and chat
2. Assist clients with troubleshooting technical issues and provide solutions in a professional manner
3. Build and maintain positive relationships with customers to enhance their overall experience
4. Collaborate with internal teams to escalate and resolve customer issues promptly
5. Identify opportunities to upsell or cross-sell products and services to customers
6. Monitor customer feedback and identify trends to improve our support processes
7. Stay up-to-date on product knowledge and industry trends to better assist customers
If you are a customer-focused individual with a knack for problem-solving and a drive to deliver top-notch support, we want you to join our team at SATHYA Technosoft India Private Limited. Apply now and be a part of a dynamic and growing organization!
Number of Openings
2 openingsPerks of this Jobs
Transportation
Skills
Client Relationship, English Proficiency (Spoken), Effective Communication, Customer Support
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