About the Job
A fast-growing organization involved in consulting, learning, and providing technology solutions is looking for a customer success executive. The person will be responsible for handling customer interactions efficiently and ensuring a positive service experience. The role involves addressing customer inquiries, resolving issues promptly, and maintaining high levels of satisfaction and professionalism across all communication channels.Key responsibilities:
1. Respond to customer queries via phone, email, chat, or other channels.
2. Provide accurate information about products, services, and policies.
3. Record, track, and follow up on customer requests or complaints until resolution.
4. Coordinate with internal teams to resolve technical or operational issues.
5. Maintain detailed records of customer interactions
6. Identify recurring issues and share feedback to improve processes and service quality.
7. Strive to achieve key metrics such as response time, resolution rate, and customer satisfaction.
Number of Openings
1 openingsPerks of this Jobs
5 days a week
Skills
MS-PowerPoint, MS-Excel, Problem Solving, Computer skills, Effective Communication, Emotional intelligence, MS-Word
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