About the Job
As a Customer Success Executive at Firmli AS, you will play a crucial role in ensuring the satisfaction and success of our clients. Your excellent English proficiency, both spoken and written, will allow you to effectively communicate with our diverse customer base. Your strong interpersonal skills will help you build and maintain lasting relationships with clients, while your business development acumen will drive growth opportunities for the company. Your expertise in client relationship management (CRM) and customer support will be key in resolving any issues or concerns raised by our customers.Key responsibilities:
1. Act as the main point of contact for clients, addressing any questions or concerns they may have.
2. Develop and maintain strong relationships with clients, understanding their needs and providing solutions.
3. Drive business development efforts by identifying opportunities for upselling or cross-selling products or services.
4. Provide exceptional customer support, ensuring a positive experience for every client interaction.
5. Collaborate with internal teams to ensure a seamless experience for clients and troubleshoot any issues that may arise.
6. Utilize CRM tools to track client interactions, gather feedback, and analyze data to improve customer satisfaction.
7. Stay up-to-date on industry trends and best practices to continuously enhance the customer success strategy at Firmli AS.
Number of Openings
10 openingsSkills
Client Relationship Management (CRM), English Proficiency (Spoken), English Proficiency (Written), Business Development, Interpersonal skills, Customer Support
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