About the Job
Key responsibilities:1. Delivering timely and professional support across multiple channels (calls, chat, email).
2. Resolving visa-related concerns and inquiries with empathy and accuracy.
3. Gaining and applying in-depth knowledge of visa products and services.
4. Collaborating with internal teams to address and close customer issues quickly.
5. Documenting every interaction in our CRM system to maintain clear and accurate records.
6. Following up with customers to ensure their concerns are fully resolved.
7. Identifying gaps or inefficiencies in current processes and suggesting improvements.
8. Staying current on visa regulations, travel policies, and product updates.
9. Using customer support tools effectively to optimize service quality and response time.
Note: Compensation: 4.5 LPA-5.5 LPA (Including PF and PGDM monthly fees of INR 6,666)
We believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us.
Building technology to increase global movement liquidity will be one of the most exciting developments in decades if you are curious why the smartest people want to work at Atlys.
As a Customer Success Associate, you’ll be the first point of contact for travelers, providing outstanding support through phone, chat, and email. You’ll help simplify the visa application journey by resolving queries, ensuring a seamless and satisfying customer experience. You are a right fit if you’re passionate about helping people and thrive in a fast-paced, customer-focused environment. You’re empathetic, detail-oriented, and committed to providing the best possible service.
Eligibility Criteria:
1. This role is only for graduates; post-graduate candidates shouldn't apply
2. You should have exceptional spoken and written English communication skills
3. You will be doing PGDM along with this job role. This is mandatory and non-negotiable
Number of Openings
10 openingsPerks of this Jobs
Informal dress code Health insurance
Skills
Effective Communication, English Proficiency (Spoken), English Proficiency (Written), Interpersonal skills
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