About the Job
Job DescriptionJob Role: Customer Success Executive
Location: Whitefield, Bengaluru, Karnataka (On-site)
Working Days: 5 Days (Rotational Shift)
Compensation: ₹5,00,000 – ₹7,00,000 per annum (Depends on experience)
(Compensation includes PF, PGDM monthly fees of ₹6,666, and a 10% variable of total pay)
Why join us?
In the past year, our team has undergone significant expansion, doubling in size and achieving a remarkable tenfold increase in numbers. Joining us means stepping into an environment where you can engage with CXOs who are shaping the next Google or Facebook, becoming their trusted advisor.
Key responsibilities:
1. Help employees and employers use their health insurance and health benefits in the most seamless way possible
2. Develop a deep level of understanding and knowledge of the entire product, systems, and processes
3. Address queries regarding the product and service in a timely and accurate way via phone, email, or chat
4. Develop and implement processes for support
5. Meet the response time for queries in support
6. Coordinate with insurance partners for resolution/clarifications if needed
7. Interact with internal and external teams to ensure the quick resolution of customer issues
8. Drive 100% customer retention by delivering an extraordinary experience
Number of Openings
10 openingsPerks of this Jobs
5 days a week Health insurance
Skills
English Proficiency (Spoken), English Proficiency (Written), Interpersonal skills, Effective Communication
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