About the Job
Key Responsibilities:1. Onboarding: This involves creating a roadmap for client success with the product. Onboarding also sets the tone for the relationship and ensures the client feels supported from day one.
2. Platform Training: This involves becoming a platform expert yourself to be able to objectively map and provide solutions to customer problems via the strengths of the platform.
3. Building Client Relationships: This needs understanding client business models and aligning product value with their goals. It requires tailoring communication styles and strategies to meet the client's needs.
4. Preventing Customer Churn: Identifying and addressing potential churn threats is crucial. It involves understanding the root cause of client dissatisfaction and developing effective solutions.
5. Spotting More Opportunities: Recognizing opportunities for further business is a skill, and it requires a deep understanding of the client's evolving needs. Ensuring they know how additional products or services of the platform can benefit them is part of this.
Number of Openings
4 openingsPerks of this Jobs
Informal dress code Free snacks Health insurance
Skills
Problem Solving, Effective Communication
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