About the Job
Are you a customer service pro looking to join a dynamic team?B-Gifts is seeking a Customer Service Specialist with proficiency in English and Hindi to provide top-notch support to our valued customers. As a key player in our team, you'll be responsible for handling customer inquiries, resolving conflicts, and ensuring a positive experience for all post-sales and till delivery. Your effective communication skills and ability to bridge between multiple teams and clients will be essential in this role.
Key responsibilities:
1. Respond to customer inquiries via calls and messages in a professional and timely manner.
2. Provide support and guidance to customers on product selection, timeline assistance.
3. Utilize conflict management skills to address and resolve customer issues promptly and efficiently.
4. Ensure timely processing of orders with coordination with multiple teams.
5. Uphold the company's high standards of customer service and professionalism at all times.
If you're passionate about delivering exceptional service and have the language skills to match, we want to hear from you! Apply now to join the B-Gifts family.
Number of Openings
1 openingsPerks of this Jobs
Informal dress code Free snacks
Skills
MS-Excel, English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken), Interpersonal skills, Effective Communication, Conflict Management
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