About the Job
Key Responsibilities:1. Handle customer inquiries via phone, email, chat, or in-person, ensuring prompt and accurate responses
2. Resolve client/patients’ complaints and service issues with a solution-oriented approach
3. Maintain detailed records of customer interactions and service requests in CRM systems
4. Coordinate with internal teams (logistics, operations, sales) to resolve escalations
5. Follow up with customers to ensure issues are resolved to their satisfaction
6. Identify trends in customer concerns and suggest process improvements
7. Educate customers about products, services, and usage guidelines
8. Ensure customer satisfaction metrics (NPS, CSAT) are met or exceeded
Number of Openings
1 openingsPerks of this Jobs
Informal dress code
Skills
MS-Office, MS-Excel, Client Relationship Management (CRM), English Proficiency (Spoken)
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