About the Job
Key Responsibilities:1. Customer support: Handle incoming queries and complaints through email, chat, phone calls, and social media. Provide prompt, accurate, and professional responses.
2. Problem resolution: Investigate and resolve customer issues or complaints, ensuring a satisfactory resolution within SLA guidelines.
3. Product knowledge: Develop in-depth knowledge of the company’s products, services, and policies to provide accurate assistance.
4. Feedback handling: Collect and report customer feedback to relevant teams for process improvements.
5. CRM management: Maintain records of customer interactions and transactions in the company’s CRM system.
6. Team collaboration: Work closely with other teams, such as logistics, sales, and operations, to resolve customer issues effectively.
7. Order management: Assist customers with order placement, tracking, cancellations, refunds, and exchanges.
Number of Openings
2 openingsPerks of this Jobs
Informal dress code Health insurance
Skills
English Proficiency (Spoken), English Proficiency (Written)
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