About the Job
Role: Customer Service ExpertLocation: Gurgaon (Sector 49)
Type: Full-time | 5 Days Working | Rotational Shifts (24x7)
Key responsibilities:
1. Handle voice calls to assist Airline Premium Passengers with reservations, cancellations, rebooking, and general travel inquiries.
2. Provide accurate and timely information regarding flight schedules, fares, and policies.
3. Resolve customer complaints and provide appropriate solutions within set timelines.
4. Maintain a high level of professionalism and empathy with customers at all times.
5. Document all interactions clearly and accurately in the system.
6. Escalate complex issues to senior support or supervisors as needed.
Perks
1. Competitive salary + performance-based incentives
2. Comprehensive training & learning programs
3. Transport or travel allowance
4. Supportive and vibrant work environment
If you’re ready to take off your career with a leading name in the airline industry, we’d love to hear from you
Number of Openings
20 openingsPerks of this Jobs
Transportation 5 days a week
Skills
MS-Excel, English Proficiency (Spoken), English Proficiency (Written), MS-Office
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