About the Job
Are you a dynamic individual with excellent communication skills in both English and Hindi? Delights Marketing Solutions (DMS) is looking for a Customer Service Associate to join our team! As a crucial member of our customer service department, you will play a key role in ensuring customer satisfaction and loyalty.1. Answer customer inquiries via phone, email, and chat in a professional and timely manner.
2. Resolve customer issues and complaints effectively, aiming for first-contact resolution.
3. Provide product information and assistance with orders, returns, and exchanges.
4. Collaborate with other departments to escalate complex issues and provide comprehensive solutions.
5. Maintain accurate records of customer interactions and transactions.
6. Monitor customer feedback and suggest improvements to enhance the overall customer experience.
7. Stay up-to-date on company products, services, and policies to provide accurate information to customers.
If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we want to hear from you! Join DMS and be a part of a team that values teamwork, innovation, and customer satisfaction. Apply now!
Number of Openings
5 openingsSkills
English Proficiency (Spoken), Hindi Proficiency (Spoken)
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