About the Job
As a customer service associate at Delights Marketing Solutions (DMS), you will have the opportunity to interact with customers from diverse backgrounds and provide exceptional service to ensure their satisfaction. Your proficiency in both English and Hindi will be crucial in effectively communicating with our clients.Key Responsibilities:
1. Engage with customers via phone, email, and chat to address inquiries and resolve issues promptly and courteously.
2. Provide product information, pricing, and availability to assist customers in making informed purchasing decisions.
3. Process orders, returns, and exchanges accurately in our system while maintaining a high level of attention to detail.
4. Collaborate with the sales and marketing teams to promote new products and services to customers.
5. Monitor customer feedback and trends to identify areas for improvement and implement strategies to enhance the overall customer experience.
6. Maintain a positive attitude and professional demeanor in all interactions with customers to uphold DMS's reputation for excellent customer service.
7. Stay up-to-date on product knowledge, company policies, and industry trends to better assist customers and contribute to the overall success of the team.
If you are a proactive and customer-focused individual who is fluent in English and Hindi, we invite you to join our dynamic team at DMS and make a difference in the lives of our valued customers. Apply now and embark on an exciting career in customer service!
Number of Openings
5 openingsPerks of this Jobs
Transportation
Skills
English Proficiency (Spoken), Hindi Proficiency (Spoken)
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