About the Job
As a Customer Service Associate at Delights Marketing Solutions (DMS), you will be an essential part of our team, providing exceptional service to our valued customers. We are looking for someone who is highly proficient in both spoken and written English, as well as Hindi.Key Responsibilities:
1. Interact with customers via phone, email, and chat to provide personalized assistance and resolve any inquiries or issues.
2. Ensure customer satisfaction by addressing concerns in a timely and professional manner.
3. Process orders, returns, and exchanges accurately and efficiently.
4. Collaborate with other departments to ensure a seamless customer experience.
5. Keep detailed records of customer interactions and transactions.
6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
7. Identify and escalate any unresolved issues to the appropriate channels for resolution.
If you are a customer-oriented individual with excellent communication skills and a passion for providing top-notch service, we would love to have you join our team at DMS! Apply now and be a part of a dynamic and growing company.
Number of Openings
5 openingsPerks of this Jobs
5 days a week Health insurance
Skills
English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken)
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