About the Job
BidBoxx Gateway Private Limited is a dynamic and innovative company dedicated to providing cutting-edge solutions in the scrap car and pre-owned car market. We are committed to delivering exceptional customer experiences and empowering our clients to achieve their goals. Our team is a collaborative group of passionate individuals who thrive in a fast-paced environment and are driven by a shared vision of success. We are dedicated to fostering a supportive culture that values innovation, teamwork, and professional growth. Joining BidBoxx Gateway Private Limited means becoming part of a team that is shaping the future of the automobile reselling industry and making a real impact.Key Responsibilities:
1. Onboard new clients by providing product training and ensuring they understand the platform's features and benefits.
2. Proactively reach out to clients to understand their needs, goals, and challenges related to using the Bidboxx Gateway platform.
3. Provide prompt and effective solutions to customer inquiries via email, phone, and chat, ensuring a high level of satisfaction.
4. Identify opportunities to upsell or cross-sell additional products or services to existing clients based on their needs.
5. Gather and analyze customer feedback to identify areas for product improvement and contribute to the product roadmap.
6. Develop and maintain strong relationships with key client contacts, acting as their primary point of contact.
7. Create and maintain documentation, including FAQs, tutorials, and training materials, to assist clients.
8. Monitor client usage and performance metrics to identify potential issues and proactively offer solutions.
9. Collaborate with the sales, marketing, and product teams to ensure a seamless customer experience.
10. Conduct regular check-in calls and meetings with clients to assess satisfaction, gather feedback, and provide ongoing support.
Number of Openings
10 openingsPerks of this Jobs
Informal dress code 5 days a week
Skills
Customer Support, MS-Office, Negotiation, Client Interaction, MS-Excel, Client Relationship, English Proficiency (Spoken), Hindi Proficiency (Spoken)
Similar Job Programs
Remote Sales Executive Job at PrimePathway
PrimePathway
Stipend
INR 400000-600000 /year
Apply By
23 December, 2025
Experience
1 years
Working
full time
Human Resources (HR) Manager Job in Delhi at The Leather Laundry
The Leather Laundry
Stipend
INR 300000-360000 /year
Apply By
23 December, 2025
Experience
1 years
Working
full time
Junior Talent Acquisition Associate Job in Delhi, Jaipur at Humanhire Corp
Humanhire Corp
Stipend
INR 200000-250000 /year
Apply By
23 December, 2025
Experience
Fresher
Working
full time
Customer Service Executive Job in Kolkata, Jaipur at Humanhire Corp
Humanhire Corp
Stipend
INR 300000-500000 /year
Apply By
23 December, 2025
Experience
Fresher
Working
full time
