About the Job
Key responsibilities:1. Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience.
2. Follow up customer calls wherever is necessary.
3. Explain product features, pricing, and benefits to interested customers.
4.Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software.
5. Attend mandatory training sessions to stay updated on product or company policy changes.
6. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
7. Follow established processes and procedures to maintain service quality.
Number of Openings
5 openingsPerks of this Jobs
Health insurance
Skills
English Proficiency (Spoken), Hindi Proficiency (Spoken), Effective Communication
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