About the Job
We are seeking a highly motivated CRM executive to join our team. The ideal candidate will be responsible for responding to inbound communications from influencers, resolving their queries, and ensuring smooth communication between influencers and our platform. This role will involve handling both emails (70%) and phone calls (30%) to deliver exceptional customer service and support.Key Responsibilities:
1. Respond to all inbound emails and calls from influencers in a timely and professional manner
2. Resolve influencer queries and provide accurate information or solutions as needed
3. Maintain detailed records of communications and resolutions in the CRM system
4. Collaborate with other teams to ensure influencers' issues are addressed efficiently
5. Track and monitor the status of influencer campaigns providing updates and clarifications as necessary
6. Identify common concerns or challenges proactively and suggest improvements to streamline processes
7. Ensure high standards of customer satisfaction are met consistently
8. Make outbound calls occasionally to influencers for follow-ups or to provide additional support
Number of Openings
2 openingsPerks of this Jobs
Informal dress code 5 days a week
Skills
Interpersonal skills, Effective Communication
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