About the Job
Are you passionate about delivering exceptional customer service? Kurryzo, the dynamic online restaurant marketplace, is on the lookout for a Customer Support Executive to join our vibrant team. At Kurryzo, we believe in fostering open communication, building trust, and going the extra mile to engage with our valued customers. As a Customer Support Executive at Kurryzo, you play a pivotal role in ensuring our customers' needs are met promptly and professionally. You'll be the friendly voice behind our phone, email, and chat interactions, resolving inquiries and providing top-notch service.Key Responsibilities:
1. Respond to customer inquiries and complaints promptly via phone, email, or chat.
2. Identify and assess customer needs to achieve satisfaction.
3. Provide accurate, valid, and complete information through effective communication methods.
4. Build sustainable relationships and trust with customers through open and interactive communication.
5. Handle complaints with finesse, offering appropriate solutions and alternatives, and ensuring timely follow-up for resolution.
6. Maintain records of customer interactions, process accounts, and file documents.
7. Adhere to communication procedures, guidelines, and policies.
8. Go the extra mile to engage and delight our customers.
Working Conditions: Rotational shift
Join our dynamic customer support environment, where your commitment to exceptional service will make a real impact.
At Kurryzo, we value your dedication and offer a collaborative, engaging workplace that encourages growth and innovation.
Number of Openings
2 openingsPerks of this Jobs
Free snacks Health insurance
Skills
Negotiation, Problem Solving, English Proficiency (Spoken), English Proficiency (Written), Effective Communication
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