About the Job
We are looking for a female candidate, a proactive and detail-oriented collection executive to manage payment follow-ups, resolve billing issues, and maintain accurate customer records. The ideal candidate should have strong communication skills, basic finance knowledge, and the ability to work efficiently in a fast-paced environment.Key Responsibilities:
1. Contact customers via phone, email, or written communication to follow up on outstanding payments.
2. Negotiate payment plans or settlements in line with company policies and procedures.
3. Maintain and update customer account information accurately in the collections database.
4. Respond to customer queries related to billing issues, payment discrepancies, and account balances.
5 Coordinate with internal teams such as Sales and Client Servicing to resolve billing disputes and customer concerns.
6. Assist in preparing collection letters, statements, and other customer correspondence.
7. Perform administrative tasks related to collections, including filing, data entry, and document management.
8. Share regular updates and reports on collection status and progress with the collections manager or supervisor.
Number of Openings
1 openingsSkills
Client Interaction, Interpersonal skills, Effective Communication, Collections
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