About the Job
NEED MALE CANDIDATESPlease apply only if you are okay with working in SHIFTS
Roles and Responsibilities:
∙Efficiently handle the customer service operations for international clients spread across 89
countries
∙To convince and convert clients in order to meet revenue targets
∙Work in collaboration with the Project Management Team for efficient project management.
∙Shoulder responsibility for effective email communication with international clients and the home
team.
∙Handle client inquiries via Emails, calls, and chats to provide appropriate solutions, thereby
increasing business
∙Work in collaboration with the Marketing team for the implementation of strategies
∙Manage B2B accounts and handle client calls effectively.
Desired Candidate Profile:
∙Graduates from any field/ MBA Freshers
∙Desirable: 1 year of experience in a Customer service role
∙Desirable: Knowledge about Scientific Publications and STEM industry
∙Knowledge of MS Office
∙Coordination and effective decision-making skills
∙Good verbal and written communication skills
∙Ability to prioritize tasks according to urgency and impact
∙Should be flexible to work in rotational Saturday and Sunday working environments.
Number of Openings
2 openingsPerks of this Jobs
Informal dress code 5 days a week
Skills
MS-Office, MS-PowerPoint, MS-Excel, English Proficiency (Spoken), English Proficiency (Written)
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