About the Job
Key responsibilities:A. Client Communication & Relationship Management
1. Act as a liaison between clients and internal teams.
2. Maintain regular communication with clients through calls, emails, and meetings.
3. Understand client requirements and ensure timely delivery of commitments.
4. Build and maintain strong, long-term client relationships.
B. Coordination with Internal Teams
1. Coordinate with sales, accounts, technical, and operations teams to fulfill client needs.
2. Track progress of client projects or services and update clients accordingly.
3. Ensure timely response and resolution to client queries and concerns.
C. Documentation & Reporting
1. Maintain records of client communication, contracts, and project status.
2. Prepare and share weekly client status and feedback reports.
3. Keep CRM or client tracking tools updated with the latest information.
D. Follow-ups & Issue Resolution
1. Follow up on pending deliverables, payments, or documentation from clients.
2. Escalate unresolved issues to the concerned department or management promptly.
3. Ensure client escalations are handled professionally and closed within defined timelines.
E. Support in Client Retention & Growth
1. Identify opportunities for upselling or cross-selling additional services.
2. Support business development and marketing teams during client meetings or reviews.
3. Gather feedback and suggestions to help improve client satisfaction and service delivery.
Number of Openings
5 openingsSkills
Client Interaction, Client Relationship Management (CRM), Client Relationship, English Proficiency (Spoken), Email Management
Similar Job Programs
Remote Sales Executive Job at PrimePathway
PrimePathway
Stipend
INR 400000-600000 /year
Apply By
23 December, 2025
Experience
1 years
Working
full time
Human Resources (HR) Manager Job in Delhi at The Leather Laundry
The Leather Laundry
Stipend
INR 300000-360000 /year
Apply By
23 December, 2025
Experience
1 years
Working
full time
Junior Talent Acquisition Associate Job in Delhi, Jaipur at Humanhire Corp
Humanhire Corp
Stipend
INR 200000-250000 /year
Apply By
23 December, 2025
Experience
Fresher
Working
full time
Customer Service Executive Job in Kolkata, Jaipur at Humanhire Corp
Humanhire Corp
Stipend
INR 300000-500000 /year
Apply By
23 December, 2025
Experience
Fresher
Working
full time
