About the Job
Position: Associate – OperationsLocation: Hyderabad (work from office)
Working days: 6 days per week (from Monday to Saturday)
Availability to join: Immediate or within a week
Eligibility criteria: 2023–2026 pass-outs or up to 2 years of work experience
Reporting to: Manager – Operations
Key Responsibilities:
1. Managing backend operations, including appointment confirmations, client coordination, and escalations.
2. Preparing SOD and EOD reports and following up on inquiries.
3. Communicating effectively with corporate customers and internal stakeholders.
4. Handling customer queries through chat, calls, and emails.
5. Understanding customer needs, providing timely resolutions, and ensuring customer satisfaction.
6. Upselling relevant services based on user interactions and requirements.
7. Analyzing issues and taking ownership to deliver smooth customer journeys.
Number of Openings
15 openingsPerks of this Jobs
Health insurance
Skills
MS-Excel, English Proficiency (Spoken), English Proficiency (Written)
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