About the Job
Key Responsibilities:1. Handle escalated cases that require higher attention and resolution
2. Take ownership of unresolved or sensitive issues
3. Communicate professionally with demanding or dissatisfied customers
4. Identify the root cause and provide clear, timely solutions
5. Work closely with internal teams to resolve issues end-to-end
6. Maintain proper documentation of escalated cases and outcomes
7. Ensure improved customer experience and prevent repeat escalations
Note:
1. Work shifts for female candidates- Rotational day shift
2. Work shifts for male candidates- 24/7 rotational, any 9-hour shift
3. Working days: 5 days working, 2 rotational week-offs
4. Experience in customer service + escalation handling
Number of Openings
15 openingsPerks of this Jobs
Informal dress code 5 days a week Health insurance
Skills
Problem Solving, Client Relationship Management (CRM), Sales Management, Interpersonal skills, Effective Communication
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