About the Job
Key Responsibilities:1. Handle inbound/outbound calls or chat/email for technical support.
2. Diagnose and troubleshoot software, hardware, network, and connectivity issues.
3. Guide customers step-by-step to resolve technical concerns.
4. Provide product information, configuration assistance, and account support.
5. Follow standard operating procedures and maintain documentation in CRM.
6. Escalate unresolved or complex cases to Level 2/Tech specialists.
7. Achieve performance metrics: AHT, FCR, Quality Score, CSAT.
Number of Openings
10 openingsPerks of this Jobs
Informal dress code Life insurance Health insurance Transportation Free snacks 5 days a week
Skills
Interpersonal skills, Problem Solving, Effective Communication
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